FAQs 2017-07-20T17:53:43+00:00

Frequently Asked Questions

Please see map but we will groom within any reasonable distance roughly up to 30 minutes drive from Christchurch. There may be a surcharge for time and petrol if the distance is further then we would usually travel but we will confirm that at booking.
Pooch and Ponies has Full Public Liability Insurance which also includes a Public Liability Sub-Section cover extended to include liability for accidental death, bodily injury, illness or disease of or to any animal in the care, custody or control of the Insured or of any Employee of the Insured.
We only use the best and most reputable brands of cruelty free dog grooming products. All our shampoos are purchased from HOWND and include Keep Calm conditioning shampoo, Yup You Stink, and Got an Itch! The conditioning shampoos, for example, “reduce shedding, while conditioning and strengthening a dog’s fur. A combination of lavender and patchouli essential oils helps relax adult dogs (and their owners!), and is perfect for pets that are anxious or stressed. It also helps repel insects thanks to a delicate blend of rosemary and cedar wood essential oils, which are also known for their antibacterial properties. This pH-balanced formula contains wheat protein, oatmeal, argon oil and aloe vera leaf juice – making a dog’s skin feel nourished, while conditioning the fur to make it easy to brush. This product is free from harsh chemicals such as alcohol, parabens, soap and dyes. It is safe to use with topical flea products too. HOWND is against animal cruelty. Keep Calm Conditioning Shampoo is Leaping Bunny certified by Cruelty Free International. NOTE: PLEASE ADVISE OF ANY DOG ILLNESS OR ALLERGIES PRIOR TO GROOMING
Yes of course. Sarah is highly trained and will do everything to ensure that you are entirely happy with the groom. If you are not completely satisfied with any aspect of the work, we will adjust the price accordingly. However, we are very confident that after an initial consultation prior to commencing, that you will be provided with a groom beyond your high expectations!
We are happy to say Yes.
It has dual commercial batteries used for minor electrical tasks but we will need to connect to a normal 3 pin household domestic supply. We have the appropriate lead for this.
Monday to Friday 8am to 6pm and Saturday 8am to 2pm. Sarah will also provide one midweek groom in the evening

If you have any other questions, please contact us

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